Privacy Policy

Welcome to SwapLyf. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

By using SwapLyf, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Personal Information

When you create an account and use our services, we collect:

• Account Information: Full name, email address, phone number, and password
• Profile Information: Profile photo and any additional information you choose to provide
• Address Information: Country, state, city, zip code, and street address (optional)
• Verification Documents: Passport, visa, travel tickets, or government-issued ID for swap verification

1.2 Property Information

• Property details, descriptions, and amenities
• Property photos and videos
• Location coordinates (latitude and longitude)
• Availability calendars and swap preferences

1.3 Transaction Information

• Swap requests and agreements
• Payment information processed through our payment provider (Stripe)
• Transaction history and receipts
• Security deposit information

1.4 Communication Data

• Messages exchanged with other users
• Support conversations
• Notifications preferences

1.5 Technical Information

• Device information and identifiers
• IP address and location data
• App usage data and analytics
• Push notification tokens

2. How We Use Your Information

We use the collected information for the following purposes:

• Account Management: To create and manage your account, authenticate users, and provide customer support
• Service Delivery: To facilitate property swaps, process requests, and enable communication between users
• Payment Processing: To process platform fees, security deposits, and other transactions
• Verification: To verify your identity and travel documents for swap confirmations
• Communication: To send notifications about swaps, messages, and important updates
• Safety and Security: To maintain the security of our platform and prevent fraud
• Improvement: To analyze usage patterns and improve our services
• Legal Compliance: To comply with legal obligations and respond to lawful requests

3. Information Sharing and Disclosure

We share your information in the following circumstances:

3.1 With Other Users

• Your profile information and property details with potential swap partners
• Your contact information with confirmed swap partners
• Messages you send to other users

3.2 With Service Providers

• Firebase: For authentication and push notifications
• Stripe: For payment processing (we do not store credit card information)
• Cloudinary: For image storage and processing

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights and the safety of our users.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments
• Limited access to personal information by authorized personnel only
• Secure cloud infrastructure for data storage

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Active Accounts: Information is retained while your account is active
• Inactive Accounts: Accounts inactive for 3 months may be suspended
• Transaction Records: Kept for 7 years for legal and tax purposes
• Messages: Retained for the duration of the swap plus 1 year
• Deleted Accounts: Most information is deleted within 30 days, except where legally required

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Portability: Receive your data in a structured format
• Opt-out: Unsubscribe from marketing communications
• Withdraw Consent: Where processing is based on consent

To exercise these rights, please contact us at SwaplyfAndroid@gmail.com

7. Children's Privacy

SwapLyf is not intended for users under 25 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 25, we will delete it immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy in the app and updating the "Effective Date" at the top. Your continued use of SwapLyf after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

11. Additional Disclosures for Specific Regions

11.1 For European Users (GDPR)

If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the right to object to processing and the right to lodge a complaint with your local data protection authority.

11.2 For California Users (CCPA)

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to request deletion of personal information.